Return Policy

At Shop Now, we strive to ensure a seamless shopping experience for our valued customers in the UAE. Here's our returns policy:
Returns:

• To return an item, please log in here and go to "My Orders." Click on "View" for the order you wish to return. If the product is returnable under our Terms and Conditions, we will arrange the pickup of the product(s) upon receipt of your request.
• Returns must be made within 14 days of delivery and sent back in the original packaging and condition.
• Items must be unworn and in perfect condition, with all labels and tags attached.
• Underwear and swimwear cannot be returned or exchanged for hygiene reasons.

Returns of Defective Products:

• If you wish to return a product due to an error on our part or if it is defective, it must be returned within 14 days of delivery in the same condition as when you received it.
• Upon receipt of your return request, we will arrange the pickup of the product(s).
• Any tech or camera product deemed defective must be inspected by us or by an authorized service center appointed by us to validate its condition before a refund is given.
• Returns will not be accepted on items that are included in a bundle or offer.

Refunds:

• Upon confirming that returned items meet the criteria above and qualify for compensation, we will refund the value paid by the customer in full.
• For payments made via Debit/Credit Card or Cash on Delivery, AED 15.00 will be deducted from the refunded amount to cover shipping costs.
• For payments made via Cash on Delivery, we will offer store credit to the customer, equating to the full value of the purchase.
• Store credit can be used on any product on the website.
• Store credit will have a validity of 6 months from the day of issuance.

Important Notes:

• While we don't offer exchanges, we're more than happy to assist you with a return and refund for your item.
• Please follow our return process, and once we receive the item back, we'll promptly issue a refund to your original payment method.